KLM takes personal service to the next level

Thursday, September 29, 2011 — Great service is all about being personal and easy to reach. That is why we offer 24/7 personal service via social media.

To show our customers we are serious about helping them in the best way possible, we decided, for one day, to take ‘personal service’ to the extreme.

By replacing our usual typed replies by a living alphabet, 500 KLM employees in 3 shifts replied - live and within the hour - to real questions from our friends and followers on Facebook, Twitter and Hyves.

KLM Live Reply